Refund and Cancellation Policy

1.In short

• Paid plans renew monthly until you cancel.
• Cancel any time; you keep the plan until the end of the period you paid for, and you are not charged again.
• We do not refund part of a month already started, or unused credits.
• We do refund duplicate charges, charges after a cancellation took effect, and payments that did not give you the plan — in full, to the original payment method.

2.How to cancel

Go to Settings and press Cancel plan. Renewal stops at once: Razorpay will not charge you again. You keep everything the plan includes until the end of the current billing period, and Settings shows that date. After it, the account continues on the free plan; nothing is deleted.

If you cannot reach Settings, email [email protected]from your account’s address and we will cancel for you within one working day.

3.What is not refunded

• The rest of a period after you cancel. You keep the plan until the period ends instead.
• Credits. They are an allowance of estimated model spend, not money: unused credits have no cash value and do not carry over.
• A build that worked but that you did not like. Iterating is what the product is for.

4.What is refunded

• You were charged twice for the same period.
• You were charged after a cancellation had taken effect.
• A payment went through but the plan never became active on your account, and we cannot fix that within two working days.
• We discontinue the service, or remove something you were paying for, part-way through a period you paid for — refunded pro rata.

Separately, credits spent on a build that failed because of a fault on our side are put back on your account when you tell us — see the terms.

5.How to ask for a refund

Email [email protected] or use the contact form within 30 days of the charge, from your account’s email address, with the date and amount and — if you have it — the Razorpay payment id from your receipt. We acknowledge within one working day and decide within seven.

6.How long a refund takes

An approved refund is issued through Razorpay to the original payment method — the same card, UPI account or bank account — and usually arrives within 5–7 business days. Your bank can take longer to show it. We send you the refund reference so you can follow it up with your bank.

7.Failed payments

If a renewal fails, Razorpay retries it. Until it succeeds the account uses the free plan’s limits and the product says the payment failed. Nothing is deleted, and a successful retry restores the plan.

8.Contact

Nara Virtual Private Limited (Private Limited), Abhanpur, Abhanpur, Raipur- 493661, Chattisgarh · [email protected] · +91 9183557580. Unresolved? Write to the Grievance Officer.