Components Pricing About Security

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What is it about?

A questionAnything about how it works, or whether it will do what you need.Plans and billingPricing, invoices, a team, or something the plans do not cover.Something is brokenA build that failed, credits to put back, or an account problem.A security issueA vulnerability report. These are read first, ahead of everything else.

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A sentence or two, so we can actually help.

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How long

Usually within a working day. Security reports are read ahead of everything else.

A build that failed

A turn that failed because of something on our side should not cost you credits. Tell us the project name and we will put them back.

A vulnerability

Choose “a security issue” and describe how to reproduce it. We will not pursue anybody reporting a genuine issue in good faith. What we already do.

Before you write

Pricing questions are usually answered on the pricing page, which lists what a credit is and what happens when you cancel.

Please do not paste a password, an API key or a database URL into this form. If we need one to help, we will tell you where to put it safely.

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